Shipments and returns

SHIPPING POLICY

UK Shipping Policy 

Any Orders received before 2pm (Monday – Friday) will be despatched the same day.

We use mainly DPD Next Day Service for UK Mainland and Royal Mail for Remote Areas, NI and Islands.

International Shipping Policy

We use DHL Express and FedEx for our international shipping depending on the size and speed of service.

USA and CANADA

We Offer a FREE Express Delivery Service.

Any Orders placed before 12 pm UK Time (Monday to Friday) will be despatched the same day via FedEx and will be delivered in 2 - 3 days (Not Guaranteed)

EUROPE

We offer FREE standard tracked 2/6 Days Service with DHL Express or FedEx and you can Upgrade to Express DHL Express 1 Day Service (Not Guaranteed) at extra cost.

We will despatch orders the same day if placed before 2 pm UK Time (Monday – Friday)

REST OF THE WORLD

We Offer FREE standard Royal Mail 7/10 Days Service or FedEx/DHL Express 1/3 Days Service

We will despatch orders the same day if placed before 12 pm for Express or 2 pm for Standard Delivery (Monday – Friday)

 

RETURNS 

Rest assured, you're in good hands. We proudly offer a generous 60 days return policy with FREE UK returns. Just make sure the item is sent back to us in unused condition with all the packaging ready for resale.

Please contact our customer service department to arrange for a return in case of any issues with your purchase and they will arrange for a replacement or a refund.

You can contact our Customer Service Department through our Live Chat from 9 am until 10 pm UK Time or email us directly at cs@watchesandcrystals.com and we will reply within 24 hours.