Frequently Asked Questions

I HAVE SOME QUESTIONS - HOW DO I GET IN TOUCH?
If there's anything we can do before, during or after your purchase, just message us using our chat feature on the website or send us a message from our contact page and one of our customer support agents will be happy to help. If you'd prefer to speak to somebody in person, please call our UK freephone number +44 (0)800 448 0456. We look forward to hearing from you! Calls from outside of the UK are charged at your standard network rates.

WHY ARE YOUR PRICES SO CHEAP?
We source our products straight from the manufacturer and sell directly from our UK website with no middleman involved. Buying at high volume, we are offered preferential rates that we can pass directly onto you. Our prices generate high demand, which enables us to continue making high volume orders - and so the cycle continues.

DO YOU HAVE A SHOP THAT WE CAN VISIT?
We are an online-only retailer but, if you are visiting Burgess Hill (UK), you are more than welcome to visit us and view our collection. Visits are by appointment only so, please get in touch to arrange a visit.

WHERE ARE YOU BASED?
We are based in the UK. All our products ordered before 2pm are dispatched the same day which means the majority of our UK customers receive their products the next day. We also offer international shipping, so regardless of where you live, you can still take advantage of our best prices and friendly customer service. See checkout for a list of delivery destinations.

ARE YOUR ITEMS BRAND NEW?
All our items are brand new, are direct from the manufacturer and come boxed with certificates of authenticity. All of our products are 100% authentic and thanks to our buying power, are among the most competitive on the market.

WHAT IS YOUR RETURNS POLICY?
To ensure you're 100% satisfied, we offer a 60-day return policy on all our products - giving you plenty of time to ensure that what you have received is exactly what you paid for. Unless faulty, items cannot be returned after they have been worn for hygiene reasons. The 60 day return period is in place to give you time to inspect your purchase before you decide to keep and wear it.

DO YOUR ITEMS COME WITH A GUARANTEE?
We offer a 2-year manufacturers warranty for all our items. Terms and conditions apply.

DO YOU OFFER GIFT WRAPPING?
Yes, we can provide a gift bag and gift receipt on request. Please get in touch with us on the website where one of our friendly staff members can assist you.

CAN I UPGRADE THE DELIVERY METHOD?
We have multiple delivery options available at checkout. If an item has already been dispatched, it may not be possible to change the chosen method.

CAN I ORDER BY PHONE?
Yes, we can take payments over the phone and answer any questions you may have. Just call us on +44 (0)800 448 0456.

CAN I PAY VIA BANK TRANSFER?
Yes, bank transfers are accepted. Email us at cs@watchesandcrystals.com for more information.

CAN I PAY WITH PAYPAL?
Yes, we accept PayPal and all major credit and debit cards. We also accept a selection of digital currencies that can be selected at checkout.